I really really like my coffee....but at what expense....
This weekend, my hubby and I went to do our shopping (for once without our son) as we have been leaving him with grandma a little now) and we stopped by Timothy's (On Scarth St. in Regina) to buy a pound of coffee, and get a mocha or something while we were at it. Our average bill is about 25 dollars.....
We usually stop by once a week or so and buy something called Sugar Bush Maple...but I doubt we will again....EVER.....
They close at 5pm, and so at 4.45 we rushed in, glad to see we had made it. The customer standing in the restaurant didn't look at all happy to see us, and says..."Sorry, we are closed."
I am thinking...that's funny, we have been in here for ages and I have seen no sign....
I ignore the customer, and say to the girl behind the counter..."That's odd, I thought you guys were open till 5pm....."
She says "oh yeah...we are."
Customer....obviously a friend to the employee says....
Mistake...MY....ASS....
Whatever...
I don't say anything.
We walk in, and I try to find out what kind of flavored coffees they have. I want to try something different. No signs. No lists. No prices.
I turn around to Kendal and tell him there are no signs. No lists. No prices.
So far, customer and employee have gone back to chatting, and are completely ignoring us...
I try to get employees attention, and am ignored.
I look helplessly at Kendal, who walks over, and interrupts.
"Excuse me, do you know what kinds of coffees you have over there?"
Employee..."No."
Kendal and I look at each other and try again.
Kendal " Could you find out?"
Employee...."no"
WTH?!?
KENDAL: You work here and you don't know how much your coffee is? Or what you have?
Employee...."I just started here. The other girl is in the hospital sick. I don't know anything".
(In my head....."well could you walk over their and TAKE A LOOK????)
By the way...Kendal is in there often...he works downtown. He says he has seen her there....so that was a blatent lie.
She starts talking with her friend- the customer again.
By now....Robyn has had it. I say to employee..." If you really don't want our business....we will just take it somewhere else....."
and I start to walk out...
Employee..."That's good...I didn't want it anyways...."
NO KIDDING.....THAT MUCH WAS OBVIOUS.....
Then....Get this...No Lie.
CUSTOMER: "You stupid B----....You come in here with attitude ...ect...ect.." ...I am walking out. Ignoring customer. Be proud of me if you know me... I said NOTHING. that is something. Big.
..however...Kendal turns around....
and says..."what did you just say to my wife?
CUSTOMER: "You want to go? Common...let's go!"
OK sweetheart...give me A BREAK. First of all. Grow Up. I am not going to fight you over not liking your customer service...no matter how bad it was....
And Second of all...I am not going to have a scrap with someone who is the age of one of my kids....
Do you really get off on beating up middle age people??
We walked away shaking our heads. (By the way...what did I do to deserve this rant? I never did say anything until I said we were going somewhere else...)
WOW!
Kendal went back on Monday while he was at work, and spoke to the manager...and we kind of got the response we expected...Oh, well...she shouldn't have treated you that way...I will talk to her...We will get the other girl banned from the building ect. ect...No real apology though..or invitation to remain as a customer.
What ever happened to customer service?? If I had ever spoken to a customer like that when I was in the customer service industry...or stood there ignoring a customer...I would have had my butt canned.
Oh well....
We like the coffee at Second Cup too...and my coffee comes with cream and sugar there....not a black eye!
4 comments:
I can believe your story because a similar thing happened to me at Zellers in WL. She actually took the sale sign and crumpled it up in front of me. Rude customer service employees do exist. I like Second Cup, Mocca Mandarino. The closest one is in Kamloops, so I don't get there very often. In the city there's lots of coffee shops to choose from, so what gives?
That is horrible. I can't believe you were treated that way. I go to Tim Hortons for my coffee.
Oh my - good to know as we have one of those Keurig coffee makers that uses little Timothy cups (along with other brands)I think Miles usually goes to Ambassador on Osler St. though. I'm disgusted though that the managerwouldn't even do anything drastic! I was at McDonald's (east WalMart)awhile back and the evening charge guy was talking to a friend in another language while the line-up was getting longer and longer & the people waiting for their food were waiting and waiting.... and he'd take an order and keep talking and talking.... SOOO annoying!
Oh my gosh - I would have been absolutely irate!!! There is NO way you should be treated like that!
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